Refund Policy

DME of the Carolinas LLC operates as a cash‑pay provider. All purchases are out‑of‑pocket and non‑reimbursable.

1. All Sales Are Final  

We cannot accept returns on: 

  • CPAP supplies 

  • Masks, cushions, tubing, filters 

  • Opened or sealed medical items 

  • Any used or tried‑on product 

2. Non‑Returnable Items  

Non‑returnable under all circumstances: 

  • Respiratory supplies 

  • Sleep therapy accessories 

  • Any item contacting face, airway, or skin 

  • Any item restricted by hygiene regulations 

3. Order Errors or Damaged Items  

Notify us within 48 hours if you receive: 

  • Wrong item 

  • Damaged item 

  • Defective item 

We may request photos and will replace verified issues. 

4. Cancellations  

Orders may be canceled only if not yet shipped. 

5. Cash‑Pay Acknowledgment  

You acknowledge: 

  • No insurance billing 

  • No reimbursement codes 

  • No guarantee of reimbursement 

  • All sales are final 

6. Contact Information  

DME of the Carolinas LLC 

Email: orders@dmecarolinas.com 

Phone: (803) 810‑7208 

Address: 1646 Highway 160 W, Suite 105‑293, Fort Mill, SC 29708